Tinkoff bank Personal manager • Communicated and supported the portfolio with over 1500 clients per month, including foreigners • Handled all clients' issues remotely, using empathy and soft skills to build positive relationships • Found solutions for clients and advised them on banking services • Increased sales of optional bank products such as online-accounting, acquisitions, business cards and salary projects • Dealt with legal and compliance issues, motivated for the inclusion of documents related to Anti-Money Laundering

• Handled incoming and outgoing calls • Coordinated conference rooms schedules • Monitored inventory office stock, and ordered supplies as necessary • Maintained the office area and resolved issues • Revised documents • Met and greeted clients and visitors

• Worked closely with the Head of Department • Coordinated the tasks of Department • Maintained and updated the database • Collaborated with other departments on special projects • Organized weekly team appointments and formulated reviews • Calculated department KPI

• Handled Mystery shopping projects • Recruited, coached and controlled the performances all over the country • Checked reports, reviewed and analysed records • Systematized all the reports • Calculated reimbursement for performances

• Handled marketing research projects (quantitative and qualitative projects) • Coordinated field work • Composed correspondence with clients • Recruited respondents for research interviews • Communicated with clients • Organized and moderated focus-groups and in-depth interviews

The faculty of Air Transport, Marketing